Differences

This shows you the differences between two versions of the page.

--- account_help [2019/03/21 11:29]
KD6KPC [Changing Your Username (call sign)]
+++ account_help [2019/03/21 11:31]
KD6KPC [Invalid Token Error]
@@ Line 25: / Line 25: @@
 Occasionally, users may also experience an invalid token error. This is due to the security settings within the Joomla framework that powers the RepeaterBook front end. Typically, we recommend following the on-screen instructions which recommend trying again. Just simply re-enter your call sign and password and, for most users, you will be admitted to the site.
-This most commonly occurs when using multiple browsers or computers to access the site. For example, if you last logged in on your PC at home, and then attempt to log in at work, you may see the error. Same thing if you switch from a PC to a smartphone.
+This most commonly occurs when using multiple browsers or computers to access the site. For example, if you last logged in on your PC at home, and then attempt to log in at work, you may see the error. Same thing if you switch from a PC to a smartphone. While troubleshooting login issues, please do not attempt to log in on multiple devices or browsers as this just exacerbates the problem. If you are properly logged in on one device, expect to have to log in twice when switching to a separate device.
+Unfortunately, this is a security "feature" that Joomla incorporates that we cannot turn off.

RepeaterBook Wiki