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account_help [2017/04/26 10:55]
kd6kpc created
account_help [2021/02/27 14:11] (current)
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 ====== Account Help ====== ====== Account Help ======
 +
 +===== Registration Help =====
 +You are required to register to gain the full benefit of Repeaterbook.com, including exporting data and requesting updates. To reduce the amount of spam and invalid data the system experiences, you are required to register with a valid amateur radio call sign or a valid GMRS call sign. All registrations are verified by an admin. 
 +
 +You are also required to enter a valid email address. 
 +
 +If you need additional help, please contact us as [[https://www.repeaterbook.com/index.php/admin-contact|to request additional assistance]]. 
 +
  
 ===== Help Logging In ===== ===== Help Logging In =====
-Occasionally, a user might have a problem logging into Repeaterbook.com, usually due to a password issue. +If a user has a problem logging into Repeaterbook.com, it could be due to a password issue. 
  
 Please check and try the following suggestions to assist you when having problems logging in: Please check and try the following suggestions to assist you when having problems logging in:
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   - If you have checked all this - and you still are having a problem, you can contact support [[https://www.repeaterbook.com/index.php/admin-contact|here]].   - If you have checked all this - and you still are having a problem, you can contact support [[https://www.repeaterbook.com/index.php/admin-contact|here]].
  
-===== Changing Your Username ===== +===== Changing Your Username (call sign) ===== 
-You can change your own username and other account settings [[https://www.repeaterbook.com/index.php/user-profile/profile?layout=edit|here]]. You must use your amateur radio callsign as your username. Any accounts not utilizing an amateur radio call sign will be deleted.+You can change your own username/call sign and other account settings [[https://www.repeaterbook.com/index.php/user-profile/profile?layout=edit|here]]. You must use your amateur radio callsign as your username. Any accounts not utilizing an amateur radio call sign will be deleted.
 Amateur radio callsign change. Amateur radio callsign change.
  
 +===== Invalid Token Error =====
 +Occasionally, users may also experience an invalid token error. This is due to the security settings within the Joomla framework that powers the RepeaterBook front end. Typically, we recommend following the on-screen instructions which recommend trying again. Just simply re-enter your call sign and password and, for most users, you will be admitted to the site.
  
 +This most commonly occurs when using multiple browsers or computers to access the site. For example, if you last logged in on your PC at home, and then attempt to log in at work, you may see the error. Same thing if you switch from a PC to a smartphone.
  
account_help.1493222151.txt.gz · Last modified: 2021/02/27 14:06 (external edit)