Differences

This shows you the differences between two versions of the page.

--- account_help [2020/11/20 00:29] – old revision restored (2019/03/21 16:28) 2601:1c2:1401:5f10:5d52:eff8:3680:2158
+++ account_help [2025/02/22 09:42] (current) – [Account Help] KD6KPC
@@ Line 1: / Line 1: @@
 ====== Account Help ======
 ===== Registration Help =====
-You are required to register to gain the full benefit of Repeaterbook.com, including exporting data and requesting updates. To reduce the amount of spam and invalid data the system experiences, you are required to register with a valid amateur radio call sign. All registrations are verified by an admin. We receive many registrations with GMRS call signs. We do not have data related to GMRS, so these accounts will be deleted if created. We also receive registrations from folks who are interested in amateur radio and have not yet obtained their amateur radio call signs. Again, we apologize, but cannot accept registrations without valid amateur radio call signs.
-You are also required to enter a valid email address. An email will be sent to the address you enter to validate the email. If you do not respond to the email, your account will not be validated and you will not be able to log in. If you did not receive an email, please check your spam folder for it. If you never receive it at all, please contact the [[https://www.repeaterbook.com/index.php/admin-contact|Site Admin]] for assistance.
+You are required to register to gain the full benefits of RepeaterBook.com, including exporting data, updating repeaters, and requesting updates. To reduce spam and invalid data submissions, you must register with a valid amateur radio call sign or a valid GMRS call sign. All registrations are verified by an admin. Anonymous updates or requests are not permitted.
+You are also required to provide a valid email address. If your [[bounce|email bounces]], you will not receive email communications, and your account may be blocked.
+If you need additional help, please [[https://www.repeaterbook.com/index.php/admin-contact|contact us for assistance]].
 ===== Help Logging In =====
-If a user has a problem logging into Repeaterbook.com, it could be due to a password issue.
-Please check and try the following suggestions to assist you when having problems logging in:
+If you are having trouble logging in to RepeaterBook.com, it might be due to a password issue or another account-related problem.
-  - Do a password reset for your account. The password reset page can be found [[https://www.repeaterbook.com/index.php/user-profile?view=reset|here]].
-  - Make sure the date and time on your computer are correct. If the date and time are off, it can cause cookie problems which can prevent login from occurring.
-  - If you are running Norton Internet, MacAfee, and especially CA's Firewall, please make sure they are configured to allow cookies from Repeaterbook.com.
-  - Make sure your browser is allowing cookies from Repeaterbook.com. Most browsers are configured by default to allow cookies, however, if you have been over-zealous on your security settings and changed the defaults you'll want to review your settings to make sure you are not blocking cookies from Repeaterbook.com.
-  - If you have checked all this - and you still are having a problem, you can contact support [[https://www.repeaterbook.com/index.php/admin-contact|here]].
-===== Changing Your Username (call sign) =====
+Follow these suggestions to troubleshoot login issues:
-You can change your own username/call sign and other account settings [[https://www.repeaterbook.com/index.php/user-profile/profile?layout=edit|here]]. You must use your amateur radio callsign as your username. Any accounts not utilizing an amateur radio call sign will be deleted.
+  - Perform a password reset for your account. You can find the password reset page [[https://www.repeaterbook.com/index.php/user-profile?view=reset|here]].
-Amateur radio callsign change.
+  - Ensure the date and time on your computer are correct. Incorrect date and time settings can cause cookie-related issues that prevent login.
+  - If you are using Norton Internet Security, McAfee, or CA's Firewall, ensure they are configured to allow cookies from RepeaterBook.com.
+  - Verify that your browser allows cookies from RepeaterBook.com. While most browsers allow cookies by default, strict security settings can block them. Review your browser's cookie settings to ensure compatibility.
+  - If you have followed these steps and still cannot log in, please [[https://www.repeaterbook.com/index.php/admin-contact|contact support]].
+===== Changing Your Username (Call Sign) =====
+You can change your username (call sign) and other account settings [[https://www.repeaterbook.com/index.php/user-profile/profile?layout=edit|here]]. It is mandatory to use your government-issued call sign as your username. Accounts not using an amateur radio or GMRS call sign will be deleted.
+If you are a USA-based user with both a GMRS and an amateur radio call sign, or if you later obtain an amateur radio call sign, you should use the amateur radio call sign. Do not create a second account. Simply update your original username.
+Users with a GMRS call sign cannot request updates to amateur radio repeaters.
 ===== Invalid Token Error =====
-Occasionally, users may also experience an invalid token error. This is due to the security settings within the Joomla framework that powers the RepeaterBook front end. Typically, we recommend following the on-screen instructions which recommend trying again. Just simply re-enter your call sign and password and, for most users, you will be admitted to the site.
-This most commonly occurs when using multiple browsers or computers to access the site. For example, if you last logged in on your PC at home, and then attempt to log in at work, you may see the error. Same thing if you switch from a PC to a smartphone.
+Occasionally, users may encounter an "invalid token" error. This error arises from the security settings within the Joomla content management system (CMS) that powers the RepeaterBook front end.
+If you encounter this error:
+  - Follow the on-screen instructions and try logging in again. Re-enter your call sign and password.
+  - This issue is most common when switching between devices or browsers. For example, logging in on a PC at home and then trying to log in at work or switching from a PC to a smartphone may trigger the error.
+For most users, re-entering credentials resolves the issue. If problems persist, please [[https://www.repeaterbook.com/index.php/admin-contact|contact support]].